Webinar | 29 min Change for the Better Tune in to hear two CX leaders talk about the importance of stepping outside your comfort zone and making big changes to your support tech stack It takes courage to change direction, especially when you enter a team as a new leader. Wistia’s Director of Customer Happiness, Stacy Justino, and Dixa’s VP of Customer Success, Pamela Alvarez, discuss the benefit of keeping an open, curious mind when it comes to building the right support tech stack, how to turn ‘squeaky wheels’ into excited supporters and what success looks like when you lean into your ‘aha’ moment. In this webinar, you’ll learn more about: How to manage and mitigate risks in change processes How to get your agents and management excited about change What success looks like when implementing a huge change to your support tech stack Replay the Live Webinar Share Featured On-Demand Webinar 55 min read Building trust with an AI-driven CX strategy How do you craft a customer-centric AI strategy with trust at its core? Learn from the #1 fastest-growing tech business in the Netherlands (Deloitte Technology Fast 50) about their recipe for CX success. Watch now Webinar 25 min read Amplify your influence at the leadership table Join us as senior leaders share strategies for maximizing impact in strategic discussions, data-driven advocacy, and cross-departmental collaboration. Unlock invaluable insights to elevate your influence at the leadership table. Watch now Webinar 25 min read Human-powered service in the age of ChatGPT As the market floods with AI-powered solutions, let’s delve into how AI can enrich the customer experience, and the crucial role of human-powered service. Watch now Ready to transform your customer experience? Book a personalized demo to see Dixa in action. Book a demo