Pricing

Offer a seamless live chat experience across apps, websites, and mobile.

Get a visual representation of every customer’s conversation history, all the way back to your very first interaction.

Control where you’d like your incoming conversations to end up based on your company’s structure and priorities. Set up unlimited queues that can help you transfer conversations, prioritize customers, alert agents, and set waiting times — automatically.

Automate how you offer conversations to agents based on factors like preferred agents, last agent a customer interacted with, business hours, workload limits, and more.

Create custom filters and complex search queries to find specific conversations, contacts, and notes. The best part? You can save your custom filters to use again later.

Sometimes you need a helping hand to answer a particularly tricky customer question. With Side Conversations, you can pull in colleagues for their expertise. These are always linked to the original customer conversation, so you never have to worry about not knowing the whole story.

Notes help you refresh your memory (or give your colleagues a heads up). Don’t worry, your customers can’t see them. Create as many customized tags as you’d like—categorize your conversations and explore trending topics.

Transfer conversations to other agents, queues, or phone numbers across all channels, ensuring customers always get the expert help they need.

Access real-time dashboards that provide you with an overview of key metrics and the overall performance of your agents, teams, queues, and channels.

Access a detailed overview of all conversations so you can gain insights about specific events (useful for quality control, escalation to agents, debugging flows, and more).

Export data to a CSV file so you can share it with relevant stakeholders in the business, analyze conversations, and make comparisons with other relevant in-house data.

Connect Dixa with all your favorite tools.

Add Dixa Messenger to your own smartphone application so your customers don’t have to leave your app to get support.

Customize the language, text, and look of your form(s).

A new conversation is created in Dixa every time a customer fills out your form(s).

Any customer that reaches out to you is instantly added to your contacts in Dixa. If they reach out to you again, their contact information and conversation history will automatically be displayed. Plus, add, edit, and delete contacts freely.

Get a real-time overview of all open conversations ready to be picked up by, or offered to, an agent.

Help your customers find the answers they’re looking for⁠—before they ever reach out to an agent. Instantly deliver suggestions and support to your customers with our Knowledge Assistant and supplement this with hotspots in the right places to help customers as they navigate your website. Plus, parlez-vous français? Support in 30+ languages means you can display content to your customers in their preferred language. Don’t want to do your own translations? Automatically translate your articles with a single click.

With our CSAT feature, you can ask customers to rate their experience right after a conversation. Measure customer satisfaction, reduce churn, and turn happy customers into brand advocates.

Let your customers decide if they’d rather be called back than wait on hold.

Our language detection software can detect 60+ languages, ensuring your customers always get support in their preferred language.

Reduce customer churn, foster customer loyalty, and keep leads warm with scheduled callback conversations. All you have to do is upload a CSV file with your contact information.

Create teams inside Dixa and assign your agents to any number of these. Teams can be used to distinguish between certain departments or to divide agents based on languages or other skill sets.

Display information from external sources, like your CRM or ecommerce platform, in Dixa, so your agents have access to all the info they need without having to switch systems.

Create, track, and search custom data on the conversation level. Easily create free text and select fields, such as “Contact Reason”, “OrderID”, “Customer Lifecycle Stage” etc., and add as many options as you’d like.

Free your team from silos and connect your most important applications—Shopify, Salesforce, HubSpot, Magento, Microsoft Dynamics 365, and more—to Dixa so you can access and leverage all your important information from one screen.

Easily scale your CS efforts using multiple Dixa setups for different sub-brands or locations. Users with access to multiple organizations can switch between them using the sidebar.

A true game-changer: No matter where your customer data lives, you can use it to route conversations in Dixa to queues more accurately based on your needs and priorities.

Give your agents superpowers: Deliver knowledge articles to your agents when they need it most, so they can focus on doing what they do best: supporting your customers. Plus, keep it fresh: our machine learning algorithm helps you pinpoint what content in your Knowledge Base is working and what can be improved or is missing.

Automate manual work and ensure agents spend their time wisely. With Dixa’s automation flows, you decide what happens to conversations with certain triggers and conditions. For example, send auto-replies after x days, tag unanswered conversations as high-priority after x hours, prioritize conversations that signal customer churn risk, and much more!

Ensure that your agent information is the same in your internal systems as Dixa. Using SCIM, we centralize agent data (names, display names, phone numbers, etc.), so your agents have the same user ID across all your systems.

Activity logs are detailed records of each conversation you’ve had with a customer. They’re great for gaining insights about specific events. With this API, you can export activity logs and monitor them in your own system or add them to a data warehouse.

Save time by applying one or more actions to multiple conversations simultaneously, such as personalized quick replies, tags, notes, queue transfer, close emails, and more.

Our automated routing assistant asks customers questions in the chat so we can better understand their needs and route their conversation to the right agent or queue. Use it to qualify leads, get more information from a customer before they speak to an agent, route them to a specific department, have them sign up for a demo, and more.

What happens in the sandbox, stays in the sandbox. Safely explore Dixa’s platform and features without risk to your business continuity.

We never want to slow your business down. If our standard API limits don’t meet your needs, let us know and we can create a custom limit for you.

Integrate Dixa’s Knowledge Base with the external systems that are important to you.

We will find individual solutions and cater to all your service and support needs.

Depending on your needs and requirements, our onboarding experts will help you get up and running as quickly and efficiently as possible well as manage the transition phase.