Dixa for Large Businesses

A customer service platform that grows with you.

As flexible as it is powerful, Dixa is the antidote to overly-complex legacy customer service systems built for problems of the past.

Book a demo

Get up-and-running in days,
not weeks or months

Make changes on the fly

Respond to market conditions and jump on opportunities, now. Never wait around for IT again. Make changes to your setup – no code required.

Stand out from the crowd

Provide the kind of personalized service that builds loyalty, while decreasing handling time. Give your team everything they need, right at their fingertips.

Not just a platform—a partner

We partner with you to help you get up-and-running quickly and optimize your setup, so you see value in days, not months.

Instant answers for the instant economy.

Dixa’s self-service knowledge base and best-in-class Chatbot provide instant, accurate answers to customers, so your wait times go from never-ending to nil. If someone needs to speak to an agent? They’ll be connected seamlessly to the agent best-suited to helping them, no need to repeat themselves or feel like they’re trapped in some sort of self-service purgatory.

Build trust with personalized interactions at scale.

Building trust with your customers takes a personal touch, but maintaining this as you scale is a challenge. Customize every customer experience by automatically connecting them to the right agent, based on rules you set. Plus, make it easy for customers to chat with the same agent every time to establish a deeper connection and keep them coming back for more.

In 2020, our business was at an inflection point: more online shopping and more demanding expectations for a great service experience. That’s where Dixa’s chatbot stepped in and helped us automate our support.”

Verena Strunk-Wenzl Global Head of DTC Customer Experience

Read customer story

Make (better) decisions faster with in-depth reporting.

Keep track of your team’s day-to-day performance without having to go hunting through different sources or write even a single line of code. Built through collaboration with our customers to meet real-world needs, Dixa’s powerful Analytics comes with a range of predefined dashboards that are simple and intuitive to use, and provide you with the data that you need.

Leverage every agent’s skillset.

Intelligent algorithms and agent priority automatically ensure the most qualified agents handle the most important conversations first. Maximize your support team’s impact and reduce the need to transfer conversations by playing to your agents’ strengths.