Dixa for Medium Businesses

Grow your business with a customer service platform built for you.

Dixa’s Conversational Customer Service Platform is as agile & flexible as your business.

Simplify your setup

Don’t get lost in the jungle of outdated customer service solutions that rely on plug-ins & add-ons. Dixa has everything you need, out-of-the-box.

Modular and Flexible

Make changes at the speed of business with our intuitive platform that scales with you. Grow as you go with our straightforward pricing.

Boost your efficiency

Let quick-to-set-up automations and a best-in-class Chatbot save your team time, improve efficiency, and help you offer better service experiences to customers.

Use automation to turn customers into loyal advocates.

With Dixa, customers are always connected with the right agent, right off the bat, based on factors like skill-level, area of expertise, languages spoken, and more. And, if they spoke to your star agent Sophie last month? They’ll automatically be connected with her again to help build trust and familiarity.

Supercharge your customer service with Dixa’s Chatbot.

Not every chatbot is created equal. We’ve spent years perfecting ours to deliver the highest quality of service that doesn’t deflect, but engages. Our Chatbot helps customers self-serve when ideal, and provides a seamless handover to a human agent when needed. Give customers the freedom of self-service and free up your team’s time to focus on high-value inquiries that deliver business value.

We are really technology-driven as a company and always look for tech solutions that help us solve problems – especially in customer service. Dixa’s Chatbot is the perfect partner for us to offer an automated 24/7 self-service solution.”

Ellis Rickard Customer Experience Manager

Read customer story

Save time & prevent frustration with an intuitive agent workspace.

Dixa’s Agent Hub provides your team with everything they need, all in one intuitive interface. Info like service history and data from external systems is displayed alongside customer inquiries, so your agents have everything they need to provide that personal touch. Plus, with our Unified Channel View, agents can work efficiently across channels all from one screen, no need to switch between windows or applications.

Not just a platform, but a partner.

At Dixa, we practice what we preach. Our customers are our number one priority, so your customers can be your number one priority. From set-up to “hold on–how does this work, again?”– we’ve got you covered. We’re your partners for success, here to help you with best practices and insights to help you continuously improve and optimize your service experience.