Phone

Talk through complex issues with ease.

A flexible, full-featured call center and phone system that runs in your browser.

A flexible & scalable phone system

Cloud means easy

Never worry about phone lines getting backed, ongoing maintenance, or hardware again! Dixa auto-scales up and down.

Add new numbers & agents instantly

Add or remove agents and new channels without any additional costs. Scale up or down for free – no hidden charges or fees.

Deliver the best CX

Offer a callback so customers don’t have to wait in the queue. Keep them updated with announcements in their language.

Intelligent call distribution

Build your dream call center structure in minutes without assistance from IT.

Utilize skill-based routing Route calls based on each agent’s relative skills to make sure your customers always get the best help.

Prioritize with accuracy Prioritize certain queues over others to ensure the right calls get handled first during peak times.

Choose your offer algorithm Distribute calls to agents based on agent priority, longest idle time, all at once, and more.

Have a backup with overflow Create overflow scenarios to make sure your customers can always get help.

The manager experience

Get a holistic overview of your team’s performance and make adjustments in real time.

Make changes on the fly Don’t sweat busy periods or unexpected events, make live updates to your setup through a drag and drop flow builder.

Track efficiency & performance View real-time or historical team stats and export all conversation data to create reports of your own.

Monitor calls for QA Join in on phone calls to assist or simply listen in on your agents’ calls. Record and replay any call, whether inbound or outbound.

The agent experience

Empower agents with better tools that minimize clicks and keep the focus on the customer.

Know your customers Automatically recognize calling customers, reference previous conversations in the same view, and display data from your own systems with custom integration.

Collaborate with ease Make internal calls and both assisted and blind transfers to problem solve as a team. Utilize notes and tags on conversations as a reference later on.

Work remotely Support your customers from home… or anywhere! Dixa only requires an internet connection.

Dixa helped us scale our support team from 20 to over 100 in the first 6 months while simultaneously elevating our customer experience. Now we utilize the insights gained from Dixa to continuously optimize our entire customer journey to be faster and more efficient.”

Andreas Sachse Former COO

Read customer story