Transport & Mobility Customer Service Solutions

Deliver great customer experiences with Dixa.

Whether you’re providing delivery and logistics services or mobility and transportation, Dixa can help you improve your CX and maximize efficiency.

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Seamless communication for all

Enjoy omnichannel communication with customers and partners from one platform.

Increase efficiency with data-driven routing

Save time and provide quicker support with advanced routing and powerful workflows.

Boost customer loyalty

Gain customer trust and loyalty by consistently giving quick and personal support experiences.

Deliver omnichannel customer experiences

Keep up with customers across phone, email, chat, and messaging apps by funneling all customer engagement into one unified platform. Equip agents with the data and context they need to provide effortless support so they can avoid having to reference other systems or ask customers to repeat themselves. Plus, gain easy access to data in external systems through integrations.

✔ Customer recognition
✔ Complete conversation history
✔ Powerful integrations

Save time with intelligent prioritization

Automatically prioritize critical inquiries like last-minute changes to a delivery address, lost packages, and more. Build your ideal customer journey with our drag and drop visual flow builder that lets you decide how conversations should be routed based on rules you set. This way the most important inquiries always get routed to the right agent automatically. Plus, utilize data from external systems like your CRM to determine how a conversation is routed and prioritized.

✔ Visual flow builder
✔ Queue priority
✔ Agent priority
✔ Workflow automations

Our mission is to offer an attractive mobility service that makes transportation easy, convenient, and cheap for our users. Providing a personal, omnichannel customer experience is essential to accomplishing this.”

Optimize with automations

Avoid having to execute repetitive manual tasks or worry about customers who may have been left waiting too long with powerful automations and triggers. Automate work like tagging, common replies, and routing the right conversation to the right agent to save time and ensure things continue running smoothly regardless of busy times or unexpected spikes.

✔ Auto-replies
✔ Re-queue conversations
✔ Auto-tagging

Improve performance with realtime analytics

By breaking down silos and unifying customer communication in one system, support teams turn data into valuable insights that can be used to resolve issues, optimize customer journeys, improve products, inform marketing, and ultimately grow businesses. Stay on top of performance with real-time analytics dashboards and conversation analytics.

✔ Agent performance
✔ Conversation stats
✔ Activity