3rd Party Services

Last updated: 23 May 2024

This page provides information about the sub-processors that Dixa has engaged in accordance with its Data Processing Agreement to provide processing activities on customer’s personal data on behalf of customers.

Dixa will update this page at least 30 days before engaging a new sub-processor, and if you subscribe for updates, Dixa will notify you by email of changes to this page.

Minimum subprocessors

Core sub-processors are integrated into Dixa’s services and required to process the customer’s personal data in order for the Customer to enjoy and make use of the Dixa Services.

SupplierLocationPurposeTransfer mechanismCategories of data
Amazon Web Services EMEA SARLIrelandData Center infrastructure (Hosting and computing power) / Infrastructure for e-mail handlingAll customer data in the Dixa services, including: full name, messages, notes, phone number, email, phone call details, analytics reports.
Confluent, Inc.
Discontinued by end of July 2024		IrelandEvent stream managementEU SCCAll Customer Data subjected to an action/event in the Dixa Services.
Dixa Group Companies
SupplierLocationPurposeTransfer mechanismCategories of data
Dixa Estonia Oü
Discontinued by end June 2024.		EstoniaPlatform development and maintenance.All customer data in the Dixa services.
Elev.io Pty LtdAustraliaPlatform development and maintenance.EU SCCAll customer data in the Dixa services.
Dixa GmbH (formely Solvemate GmbH)GermanyPlatform development and maintenance.All customer data in the Dixa services.
Miuros SASFrance/SpainPlatform development and maintenance.All customer data in the Dixa services.

Modular sub-processors

Sub-processors may be used by a Customer as part of the Dixa Services (if purchased as a service or channel). Sub-processors relevant to an individual customer will depend on add-ons and channels that the customer uses.

SupplierLocationPurposeTransfer mechanismCategories of data
Voxbone S.A. (Bandwidth Inc.)Ireland, Belgium, Netherlands, USATelecommunications/ VoIP providerEU SCCContact information, Customer communication data
DIDWW Ireland LimitedGermany/Ireland/USA/SingaporeTelecommunications/ VoIP providerEU SCCContact information, Customer communication data
Gradwell Communications Ltd.UK/EU/USATelecommunications/ VoIP providerEU SCCContact information, Customer communication data
Elev.io Pty LtdAustralia/USAKnowledge base functionality.EU SCCContent stored and accessed in the knowledge base functionality provided by Elev.io, including author information.
Twilio, Inc.Ireland/USACall/Text handling technology/infrastructure. E.g. SIP trunk provisioning, client calls, conference mixing, voice routing, outbound PSTN provider.
Telecommunications and integration provider for instant messaging (WhatsApp)		BCR/EU SCCContact information, Customer communication data
Avoxi, Inc.USATelecommunications/ VoIP providerEU SCCContact information, Customer communication data
Smooch (Zendesk, Inc.)
Discontinued by July 2024		USATelecommunications provider for instant messaging (WhatsApp)EU SCCContact information, Customer communication data
Dixa GmbH (formely Solvemate GmbH)GermanyChatbot intelligenceContent stored in the chatbot functionality, such as personal identification, contact information, and inputs of end-users sent in the feedback forms.
Miuros SASFrance/ Germany/Spain/USACustomer Service Performance Platform/ AnalyticsEU SCCContent used for the analytical data reports, including personal identification, analytics, contact information, and messages.
Bird Eats Bug (Bird Labs GmbH)Germany/Ireland/France//USA/UKBug reportingEU SCCAll customer data included in the bug report.
Microsoft Ireland Operations LimitedEUProcessing of data by Azure OpenAI Service (e.g. ChatGPT) in order to provide artificial intelligence capabilities in relation to linguistic analytics of, and replies to, conversations.EU SCCConversations, incl. End-User Contact information (name, email, id. etc), Knowledge Articles.
Humanloop Ltd.UK & USA management platform for Artificial Intelligence, Machine Learning and Large Language Models (AI/ML/LLM). This service helps process the data and send the data to the appropriate AI/ML/LLM solution, and return the results from AI/ML/LLM to Dixa.Adequacy decision, EU SCCConversations, incl. End-User Contact information (name, email, id. etc), Knowledge Articles.
Auth0 (Okta Inc)USProvider of advanced authentication options for login to the Dixa Platform.EU SCCAgent login identifier (e.g. email)
Lab08 ApSEU (Denmark, Ireland, Germany)An integration partner which may assist with building custom integrations, if the Customer has purchased services for development or maintenance of custom integrations.N/AConversations, incl. End-User Contact information (name, email, id. etc), Knowledge Articles.


Dixa ApS
Artillerivej 86, st. tv.,
2300 Copenhagen S,
Denmark
VAT No.: 36561009

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