Dynamic Knowledge

Make every agent
an expert.

Empower your agents with the know-how they need—now—with our intelligent knowledge base that makes delivering smart service simple.

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Single source of truth

Always give customers the most up-to-date information.

Fast-track new agents

Take new hires from “agent-in-training” to “service hero” in no time.

Hej, bonjour, hola

With more than 15 languages supported, we’ve got you covered.

Knowledge-sharing made easy.

Say goodbye to time spent searching through messy and outdated internal folders. Capture and store important information in one central location—no treasure map required. With our built-in knowledge base, you can deliver fast and reliable answers to your customers, reduce the training burden on your existing team, and avoid losing access to important information when a team member leaves.

Remove friction points in your CX.

What if you could anticipate customer needs before they voiced them to you? Or help an agent with much-needed context in their moment of need? Let our AI-powered suggestion engine do the work for you, serving agents the right knowledge at the right time, ensuring your customers always receive the most up-to-date information.

Level up your self-service game.

Ask a customer whether they prefer fast or slow service, and the answer is pretty predictable. So why make them wait for an agent? With Dixa, you can easily create a customer-facing knowledge base and send automatic prompts to customers based on the page they’re browsing. Plus, seamlessly integrate our knowledge assistant into your website, catching customer queries and surfacing relevant articles before they reach out.

Keep your knowledge fresh with AI.

If you’re using an old-school knowledge base, the process of creating and maintaining knowledge takes a massive time investment. We use powerful AI to take the burden of staying on top of your knowledge off of you: Agents receive automatic prompts to create and update articles, and your knowledge stays up-to-date, no admin required.

We had an aspiration before Dixa to become a global #OneRapha team. To unlock that opportunity, we needed a platform with the same mindset around not having siloed ways of thinking and working. Dixa has provided us with this one-screen wonder.”

Rob Pierce Customer Operations Director

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