How the fastest-growing companies in the UK win customer loyalty
Our guests are outpacing their competitors in highly-competitive industries.
Join Rhys Howells from Rapha and Jade Roberts from Monica Vinader as they unveil the secrets to building customer loyalty at scale, winning back customers and the data behind their decision-making.
Discover how proactive service, personalized experiences, and feedback shape their CX strategy – that truly resonates with their consumer base. Elevate your game, glean their insights and stand-out in your industry!
Speakers:
Rhys Howells
Head of Customer Service
Driving exceptional customer service is a team sport! Rapha has built a community of cycling enthusiasts to 20k worldwide, while Rhys and his team have consistently improved CSAT scores, efficiency, customer retention, and eliminated silos.
Jade Roberts
Head of Customer Experience
Having earned her CX stripes at Ted Baker, Jack Wills and Monica Vinader – Jade is passionate about advocating for customers at every opportunity. Leading an award-winning team, having won Best CX Initiative in 2023, Jade is sharing her top tips for success.
Featured On-Demand
Building trust with an AI-driven CX strategy
How do you craft a customer-centric AI strategy with trust at its core? Learn from the #1 fastest-growing tech business in the Netherlands (Deloitte Technology Fast 50) about their recipe for CX success.
Amplify your influence at the leadership table
Join us as senior leaders share strategies for maximizing impact in strategic discussions, data-driven advocacy, and cross-departmental collaboration. Unlock invaluable insights to elevate your influence at the leadership table.
Human-powered service in the age of ChatGPT
As the market floods with AI-powered solutions, let’s delve into how AI can enrich the customer experience, and the crucial role of human-powered service.