London CX Meet Up Sept 2024 Join us for #CXHappinessMeetUp – a meetup for people working in customer support and success! 17th Sept 2024 @ 5 PM Register now Agenda 5 PM: Welcome đź‘‹ Arrive, grab a welcome drink, connect with your peers and meet new CX pals! 🍷 6 PM: Fireside chat🧠Train your brain to be a CX-pro!🗒️ 6:45 PM onwards: Mingle with your CX peers 🥂Let us introduce you to the coolest CX crowd in London! Grab some food and drinks. You’re in the best of CX circles, come join us! Register now Location 🚆To be confirmed, central London Your host Dixa enables companies to deliver customer service as it is meant to be. We help customer service leaders to create effortless experiences that unlock loyalty. Dixa’s Conversational Customer Service Platform combines powerful AI with a human touch at scale and is trusted by brands like Interflora, Oliver Bonas, Freddie’s Flowers and Monica Vinader. Register now Fireside chat Igniting Change: The Power of Storytelling in Shaping Tomorrow Join us to hear how our speakers have unlocked storytelling to create change in their organizations. Discover how you can use storytelling to help your organization foster empathy and anchor the business around understanding customer needs. Transitioning from data analysis to insights to the art of storytelling The role of the voice of the customer to influence decision-making and ensuring the business remains customer-centric Creating senior stakeholder buy-in to unlock resources and cultivate effortless customer experiences Sham AzizHead of Community With 20+ years in key roles delivering customer service ‘magic’ for Selfridges, Vertu, NET-A-PORTER, Ocado and many more – Sham has run countless successful call and contact centres. Sham is excited to share his formula for placing the customer at the heart of the business and the power of storytelling to drive change. Rhys HowellsHead of Customer Service Driving exceptional customer service is a team sport! Rapha has built a community of cycling enthusiasts to 20k worldwide, while Rhys and his team have consistently improved CSAT scores, efficiency, customer retention, and eliminated silos. Listen-up as Rhys shares how he advocates for customer needs at Rapha. Take a sneak preview of our last CX Meet Up Share this event Featured On-Demand Webinar 55 min read Building trust with an AI-driven CX strategy How do you craft a customer-centric AI strategy with trust at its core? Learn from the #1 fastest-growing tech business in the Netherlands (Deloitte Technology Fast 50) about their recipe for CX success. Watch now Webinar 25 min read Amplify your influence at the leadership table Join us as senior leaders share strategies for maximizing impact in strategic discussions, data-driven advocacy, and cross-departmental collaboration. Unlock invaluable insights to elevate your influence at the leadership table. Watch now Webinar 25 min read Human-powered service in the age of ChatGPT As the market floods with AI-powered solutions, let’s delve into how AI can enrich the customer experience, and the crucial role of human-powered service. Watch now Ready to transform your customer experience? Book a personalized demo to see Dixa in action. Book a demo