2024 Guide to Customer Service: Benchmarks & Best Practices

Benchmarking your Customer Service against peers has never been easier.

To get better at delivering a seamless customer experience to your customers in 2024, it’s important to first see where you stand compared to others in your sector. Our report dives into data from over 240 companies operating in 8 different industries, covering more than 30 million conversations.

Assess your performance and get seven strategic recommendations to get ahead of your competitors!
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In this report, you’ll find out:

  • Top Customer Service metrics by industry and by channel
  • 7 best practices to increase your team performance
  • How to supercharge your team with AI
  • How to leverage the dual benefits of a knowledge base
  • How to optimize customer engagement through live channels

Ready to discover if your Customer Service is keeping pace with 2024 benchmarks?

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Ready to transform customer experiences?

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