Podcasts

ChatGPT Is Coming For Your Customer Service Job

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“ChatGPT, the new AI-powered chatbot, might be the most widely talked about tool in the last few months, and amid a market downturn – do we all need to be worried? Resume Builder, a US-based career site for creating resumes, polled 1,000 business leaders and found 48% of companies using ChatGPT say it has replaced workers. But to what extent?

If you’re curious about the chances of ChatGPT taking over your customer service job – join Dixa’s product leaders: Rob Krassowski (Chief Product Officer), Tue Søttrup (VP CX Excellence and Chief Evangelist), and Mirza Beširović (Director of Product Management) to learn how and why this technology is taking the world by storm, and how you can stay ahead of the curve!
We discuss:

Should I be worried about the impact on my service team?
Human vs. AI-powered customer service, how do we navigate emerging technologies?
Working with ChatGPT to improve your customer service skills
Moving beyond the hype, can it impact customer loyalty?
How we’re integrating ChatGPT into the Dixa platform
Don’t miss out on this timely discussion! This episode is taken from a webinar presentation that had record-breaking attendance.

The Biggest Customer Experience Secrets We Learned in 2023 & How AI Will Shape the Future

It’s a brand new year and we’re excited for all the things we have planned for 2024 at Dixa. Of course, there’s no better time for introspection than the start of a new year. That’s why, on this episode, we’re going to stop and take a look back at some of the best insights we’ve heard on Customer Friendship Conversations so far.

Why Quality Is Everything with Customer Experience, with Phillip Sønderskov of HiFi Klubben

Phillip Sonderskov is Global Customer Service Manager at HiFi Klubben. They’re a high-quality audio retailer and now they sell home theatre equipment too. Founded in 1980, they pride themselves on selling quality products and now, in addition to their web-stores, have more than 95 brick-and-mortar stores across Denmark, Norway, Sweden, the Netherlands and Germany.

How to Improve Your Customer Friendships by Working Smarter, Not Harder

Lauren Klaskov is E-commerce & B2B Manager at momkind. They’re an organization that offers care for pregnancy, childbirth, and all the time spent afterward in motherhood. But they don’t just sell parental products; they also foster an entire community, with help ranging from articles to online courses. They even have their own momkind podcast!

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