Instagram

Customer loyalty
grows here.

Your customers have been following you & messaging on Instagram for a while – it’s time to finally meet them there.

Book a demo

Quickly respond
to tags and DMs

With Instagram as a channel, you’ll never keep your customers waiting again.

Expand brand
recognition & loyalty

Strengthen customer relationships and build advocacy through social engagement.

Set up in less
than a minute

Get up and running in just 30 seconds – say “Instagram” 3 times fast and you’re done.

It’s not a plus, it’s a must.

Instagram is an integral part of the customer journey: to some consumers, your home grid is synonymous with your homepage. Which means incorporating Instagram into your CS strategy isn’t nice-to-have but a top priority. Connect to your account in no time and start responding to customer queries (and #shoutouts!) as soon as they come in.

Don’t get lost in the DMs.

Responding in a timely manner is essential for story mentions, since they’re only available for a finite amount of time. Once your Instagram is connected with Dixa’s smart routing and conversation offers, your agents will always catch those mentions before they disappear. Meaning you’ll never miss out on a chance to build meaningful relationships.

Good CX is the best kind of marketing.

Whether you’re an SMB or an established brand, customer loyalty and advocacy is essential for long-term growth. Responding to a return customer’s Instagram story with a thoughtful context-rich message – maybe even a discount code for a similar product – is one of many ways to transform CS into your business’ newest growth-center.

Dixa helped us scale our support team from 20 to over 100 in the first 6 months while simultaneously elevating our customer experience. Now we utilize the insights gained from Dixa to continuously optimize our entire customer journey to be faster and more efficient.”

Andreas Sachse Former COO

Read customer story