Live Chat

Chat with your customers in real-time

Give your customers personalized service right when they need it, wherever they are, with Dixa’s live chat

Balance automation with a human touch

No one likes impersonal chatbot experiences, especially if your problem doesn’t get resolved. Balance automation with human support by asking customers preliminary questions to gather context before routing them to the best suited live agent. Plus, take personalization one step further by greeting customers in their native language.

Customize your live chat experience

Create a live chat widget that fits your visual identity.



Color & placement Choose a color and place your live chat widget wherever you prefer. Preview it on both desktop and mobile to ensure the best CX.



Hide strategy Utilize your widget’s hide strategy to avoid misleading customers when no one is available.



Contact form Turn your chat widget into a contact form when you aren’t available by setting opening hours in your live chat flow.


Key features

Mobile-friendly

Optimized and customizable for any screen size, your website visitors can talk to you from any device and have a great experience.

Analytics & service levels

Get real-time and historical analytics on chats, set and track your own service levels and stay on top of individual agent performance.

Customer recognition

Benefit from automatic customer recognition when repeat customers reach out and save time while delivering a more personalized CX.

Advanced routing

Route chats directly to the right agents using URL-triggers, menus, agent skills and queue priority and choose your offer algorithm.

Collaborate

Work as a team and transfer chats to team members with a click. Add notes and tags to conversations for reference later on.

Instant feedback

Give customers the ability to provide instant feedback to your agents for motivation and encouragement.

Easy interface designed to focus on the customer

Add live chat to your website in minutes

Get set up

Follow our tutorial guide to customize your widget to fit your brand and business needs.

Copy + paste

Copy the provided script into the html of each page you want the chat widget to appear on.

Start chatting

Receive chats directly in Dixa and enjoy other features like customer recognition and analytics.

Thanks to Dixa, every agent we hired—either for a season or in a full-time role—was fully ramped up within a few weeks, and that’s very important for the business because seasonal agents are 30% more expensive.”

Roger Sandmeier Customer Service Manager at tink
Read customer story

We’ve built the allplants brand on our ability to delight our customers and build strong personal relationships with them. We chose Dixa because we needed a customer service platform that could keep pace with our growth as well as the evolving demands of our customers. So far, we’ve been delighted with the results.”

Felicity Bell Head of Delight at Allplants
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We had an aspiration before Dixa to become a global #OneRapha team. To unlock that opportunity, we needed a platform that was within the same mindset around not having siloed ways of thinking and working. Dixa has provided us with this one-screen wonder.”

Rob Pierce Customer Operations Director at Rapha
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Dixa is a partner rather than just a service provider, always encouraging us to be better. And, because the Dixa team is available to all levels of our team, everyone is empowered to get the support and solutions they need in the moment, which means we are always getting better.”

Harriet Treadwell Customer Love Director at Butternut Box
Read customer story

Want to have more profitable conversations?

See how Dixa can transform your customer service.
Book a demo