Your one-stop shop for AI in customer service

Everything you need to supercharge your team with AI and ramp up efficiency, right here!

Featured

6 Easy Ways to Use AI in Your Customer Service Strategy

When you’re focused on how to delight your customers while also worrying about operational efficiency and cost, AI can feel like an added complication. But it might be exactly what you need right now! Explore our ebook.

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10x your team’s talent with AI and automation

Step into the future of customer service, where AI and automation are not just industry buzzwords, but the driving force behind exceptional customer experiences. Read more.

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Finding the Customer Friendships You Didn’t Know You Had

How Hobbii transformed a very attentive customer service team into a more efficient team blending the use of automation technology and a personalized human touch. Listen to the podcast!

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Blogs

AI in Customer Service
7 min read

5 metrics to track the impact of AI on your customer service

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AI in Customer Service
7 min read

7 benefits of AI knowledge bases for increasing customer service efficiency

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AI in Customer Service
7 min read

5 ways to boost customer retention with AI and measure it

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Webinars

Webinar
40 min read

How to Build an AI-First Support Ecosystem

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Webinar
50 min read

Unlock the powers of GPT and AI with a solid knowledge base

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Webinar
50 min read

ChatGPT is coming for your customer service job!

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Thanks to Dixa, every agent we hired—either for a season or in a full-time role—was fully ramped up within a few weeks, and that’s very important for the business because seasonal agents are 30% more expensive.”

Roger Sandmeier Customer Service Manager at tink

We’ve built the allplants brand on our ability to delight our customers and build strong personal relationships with them. We chose Dixa because we needed a customer service platform that could keep pace with our growth as well as the evolving demands of our customers. So far, we’ve been delighted with the results.”

Felicity Bell Head of Delight at Allplants

We had an aspiration before Dixa to become a global #OneRapha team. To unlock that opportunity, we needed a platform that was within the same mindset around not having siloed ways of thinking and working. Dixa has provided us with this one-screen wonder.”

Rob Pierce Customer Operations Director at Rapha

Dixa is a partner rather than just a service provider, always encouraging us to be better. And, because the Dixa team is available to all levels of our team, everyone is empowered to get the support and solutions they need in the moment, which means we are always getting better.”

Harriet Treadwell Customer Love Director at Butternut Box

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