Companies are investing more than ever in the CX tech stack,
but even top brands struggle with customer retention and loyalty.

What are the disconnects that are causing the gap between CX technology and CX success?

1,500 customer service agents and 3,000 consumers weighed in.

In this report, you’ll learn:

• Why legacy ticketing systems are undermining your customer service organization
• The must-have technology features that your agents need for 2022
• What are the most important customer expectations when it comes to great service?

In conjunction with Customer Service Consultant