The lowdown

Welcome 👋 @ 3:30 PM 
Join us at The Beeswing, nestled in the lush urban garden at KAMPUS, with a sun-drenched wine terrace! Grab a welcome drink, connect with your peers and let us introduce you to others! 🍷

Fireside chat 🎤 @ 4:30 PM
Delve into new perspectives on crafting unforgettable customer experiences. Don’t miss insights from leaders in the industry, who have lots of wisdom to share across AI, peak periods, storytelling, and more.

Join us on the terrace 🥂 @ 5:30 PM 
We have some delicious food and drinks, ready for you to mingle on the terrace (or indoors!)🥂
Give us a nudge for any introductions, and let’s have an amazing evening!
Don’t miss dessert at 7pm – it’s a real treat!

Event closes 👋 @ 8-9 PM
The event comes to a close – although we’re partial to being persuaded to continue the party!

You’re in the best of circles, come join us!

Location

The Beeswing, KAMPUS, 24a Minshull St, Manchester, M1 3EF (Google Maps)
Access: take the stairs/lift to the first floor terrace
🚆5 mins walk to Manchester Piccadilly

Fireside chat:
Crafting Unforgettable Customer Experiences

Join our fireside chat as industry leaders share insights on leveraging AI and storytelling to create unforgettable customer experiences. Discover strategies to navigate peak seasons, secure resources, and elevate your customer journey. Explore the future of retail, drawing from past learnings and preparing for upcoming challenges.

• Storytelling to drive change within your organization and impact the customer experience
• Creating senior stakeholder buy-in to unlock resources to leverage AI
• Explore the future of retail, drawing from past learnings and preparing for upcoming challenges

Fiona Abrams
Head of Customer Experience, Club L

Fiona is passionate about solving customer problems, and innovating to accomplish more with her team. Fiona has 10+ years across customer service and CX roles, in companies such The Modern Milkman, Brayola, and now Club L. She’ll be sharing her insights across peak seasons, storytelling and AI.

Sham Aziz
Head of Community, Sentisum

With 20+ years in key roles delivering customer service ‘magic’ for Selfridges, Vertu, NET-A-PORTER, Ocado and many more – Sham has run countless successful call and contact centres. Sham is excited to share his formula for placing the customer at the heart of the business and the power of storytelling to drive change.

Your hosts

Digital Genius is an AI-driven conversational automation tool built for ecommerce. Improve your conversion rates, detect product defects, proactively solve issues and tickets, Trusted by brands such as On running, Beauty Pie, Club L, Emma, Holland & Barrett and more.

IDHL are accelerating growth through digital performance. Standing out online isn’t easy – but with 400+ experts covering everything from eCommerce Strategy to SEO to email marketing, you have the experts you need to succeed. Brands such as Gymshark, Victoria Beckham, and Polaroid trust IDHL Group to accelerate growth for their businesses.

SentiSum analyzes all your feedback and customer conversations in one place, delivering actionable insights that empower your team. Understanding and improving customer sentiment has never been easier. Brands such as Schuh, Gousto, Otrium, Butternut Box, and British Airways are unlocking insights from their data, using SentiSum.

Dixa enables companies to deliver customer service as it is meant to be.  We help customer service leaders to create effortless experiences that unlock loyalty. Dixa’s Conversational Customer Service Platform combines powerful AI with a human touch at scale and is trusted by brands like Interflora, Butternut Box, Rapha, Oliver Bonas and Monica Vinader.