Conversational Analytics I Dixa https://www.dixa.com/integration-category/conversational-analytics/ Conversational customer service platform Mon, 11 Sep 2023 16:41:03 +0000 en-US hourly 1 Lang.ai https://www.dixa.com/integrations/lang-ai/ Tue, 05 Apr 2022 15:00:39 +0000 https://www.dixa.com/?post_type=integrations&p=1219314 The post Lang.ai appeared first on Dixa.

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Conversational Analytics

Lang.ai & Dixa

Lang.ai

Get customer insights and automate your tagging in real time.
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Automation for the Data-Driven CX Organization

Avoid tedious processes, increase productivity

Automate manual processes such as case tagging, routing, prioritization, and triage by taking control of your data. Give support teams visibility into trending topics and address pressing issues before they blow up.

Gain data-driven insights

Define your data structure with a no-code data & insights platform and go live in a matter of days. Learn from your historical data and get to the root of the problem with Lang.ai.

Create smart tags, detect issues quickly, and triage them in real time

Smart

Receive real-time alerts and surface key relevant concepts only from your own private data using unsupervised AI.

Customizable

Decide which concepts are relevant for your business and group them into tags that will apply in real time.

Effortless

Instant connection to your data and transparent results in minutes with no need of any technical knowledge.

Ready to transform your customer experience?

Book a personalized demo to see Dixa in action.
Book a demo

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]]> Median https://www.dixa.com/integrations/median/ Fri, 25 Mar 2022 10:46:06 +0000 https://www.dixa.com/?post_type=integrations&p=1219517 See what your customers see, instantly See what your customers are seeing and eliminate needless ambiguity and repetition with on-screen guidance. Seamlessly chat, call, and co-browse, and help your customers understand complex processes – all without any downloads, invites, or installs.

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Conversational Analytics

Median & Dixa

Median

See the world through your customers’ eyes. Share screens with just a click, no need for screenshots.
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Reduce support time by up to 82% in minutes

Easy screen sharing

Seamlessly go from live chat to the customer’s screen in just one click.

Work side-by-side

Visually guide customers over phone or chat as if you’re sitting next to them.

No more downloads

Nothing to download, install, or set up for your customers or agents.

One-click screen sharing with all your customers

Median lets you see a customer’s screen in real-time, and even take over their screen to guide the way if need be. Co-browse their screen in seconds, regardless of their browser or operating device. Go from chat to screen share with the click of a button.

Resolve customer issues faster

Reduce support time by up to 82% in minutes. See what your customers are doing and instantly offer them help when they need it. With their permission, take control of their screen and guide them to the solution faster.

See what your customers see, instantly

See what your customers are seeing and eliminate needless ambiguity and repetition with on-screen guidance. Seamlessly chat, call, and co-browse, and help your customers understand complex processes – all without any downloads, invites, or installs.

Ready to transform your customer experience?

Book a personalized demo to see Dixa in action.
Book a demo

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]]> Capturi https://www.dixa.com/integrations/capturi/ Tue, 28 Sep 2021 04:20:03 +0000 https://www.dixa.com/?post_type=integrations&p=1215663 Crack the code to a better customer experience Gain insights on how to achieve higher customer satisfaction, reduce the number of customer calls, and save valuable time on documentation and quality assurance.

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Conversational Analytics

Capturi

Transform your call recordings into valuable insights with Dixa’s Capturi integration.
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Capturi and Dixa

Use insights from call recordings to optimize team performance.

Analyze conversations

Capturi ensures that you and your team reach your full potential by analyzing your customer service conversations as they are being recorded.

Unlock AI-driven insights

Using conversational insights and AI, your call recordings are automatically transformed into company specific insights and real time trends.

Action your findings

Quickly set up improvement initiatives, discover new trends in your customer inquiries, and optimize your onboarding process.

Crack the code to a better customer experience

Gain insights on how to achieve higher customer satisfaction, reduce the number of customer calls, and save valuable time on documentation and quality assurance.

capturi product image

Visit Capturi

Transform your customer service from conversations to insights

Customer insights

Customer trends

Conversational insights

Speech analytics

Want to have more profitable conversations?

See how Dixa can transform your customer service.
Book a Demo

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]]> SentiSum https://www.dixa.com/integrations/sentisum/ Tue, 21 Sep 2021 00:03:02 +0000 https://www.dixa.com/?post_type=integrations&p=1215674 Get actionable insights at your fingertips. Everyone in your company will find SentiSum easy-to-use. You’ll make it simple for everyone across the company to collaborate on projects that really matter to the customer.

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Conversational Analytics

SentiSum

SentiSum automates support conversation tagging so you can better understand your customers and uncover actionable insights.
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SentiSum tags conversations with unparalleled accuracy and granularity

Automate workflows

With AI-based tags, you’re able to triage or prioritize inquiries based on their topic or sentiment. You’ll save time, improve the customer experience, and increase sales.

Extract insights

SentiSum’s dashboard makes support insights easy to understand and share across the company. You’ll be able to confidently inform CX improvements and product roadmaps with support conversation insights.

Get actionable insights at your fingertips.

Everyone in your company will find SentiSum easy-to-use.

You’ll make it simple for everyone across the company to collaborate on projects that really matter to the customer.

Visit SentiSum

Say goodbye to inaccurate, high-level conversation tags

Actionable team insights

Turn every customer conversation into actionable insight that feeds into product, website, operations and CX teams. Route and prioritise inquiries based on nuanced topics and subtopics.

Unique tailored modelling

SentiSum builds each customer a customised AI model. Your tailored model gets to the heart of issues impacting your customers, so root cause analysis is quick and easy. Catch new, trending and hidden issues.

One holistic view

SentiSum covers every contact channel. Whether it’s voice, email, chat, social media, CSAT, NPS, you’ll have one complete understanding of customer conversations and feedback.

Want to have more profitable conversations?

See how Dixa can transform your customer service.
Book a Demo

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]]> Chattermill https://www.dixa.com/integrations/chattermill/ Tue, 08 Sep 2020 14:34:16 +0000 https://www.dixa.com/?post_type=integrations&p=1340 The post Chattermill appeared first on Dixa.

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Conversational Analytics

Chattermill

Instantly discover game-changing customer insights, and automate your quality control process at scale.
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Chattermill

Transform customer support into a key value-driver for your business

Analyze, identify, act, track

Easily identify and understand contact drivers + the root cause of recurring issues consuming agents’ time to eliminate roadblocks for both agents and customers alike.

Increase revenue, decrease costs

Quantify the impact CX has on your bottom line and gain actionable insights in real-time to improve processes and reduce costs.

Powerful analytics, easy to understand.

Chattermill seamlessly analyzes all of your customer conversation data to give you an intuitive, customisable CX analytics dashboard.

Automate quality control

By automatically analyzing outcomes in all your customer service interactions, you can easily hone in on the key elements driving your team’s CX performance and supercharge your Quality Control process to fix service quality gaps from the customer’s perspective.

Uncover game-changing product & customer insights

Turn customer service data into your company’s secret weapon by uncovering meaningful insights that live deep in your conversation data, and lead to continuously improving the product and customer experience.

Make scaling CX seamless

In support, every minute counts. Chattermill lets you automate custom reports and actions through powerful workflows to reduce the need for repetitive manual work and save both you and your team valuable time.

Want to have more profitable conversations?

See how Dixa can transform your customer service.
Book a Demo

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