Connect your Favorite Survey Apps I Dixa https://www.dixa.com/integration-category/surveys/ Conversational customer service platform Wed, 10 Jan 2024 10:10:31 +0000 en-US hourly 1 nps.today https://www.dixa.com/integrations/nps-today/ Wed, 10 Jan 2024 08:30:25 +0000 https://www.dixa.com/?post_type=integrations&p=1227789 The post nps.today appeared first on Dixa.

]]>
Surveys

nps.today & Dixa

nps.today

The NPS and CSAT Survey Plugin for Dixa. Measure, Understand, and Act on all customer experiences directly in Dixa.
Learn More
Visit nps.today

Measure

Ask for relevant experience rating, add a follow-up question to get customers’ personal and most important feedback, and add reason mapping to better understand how to prioritize.

Understand

Display customer experience history on conversations with informative graphics directly in Dixa to drive proactive customer handling.

Act

Close the loop with feedback data inside Dixa to manage follow-up actions with new or reopened conversations.

Customized Surveys
Branded NPS, CSAT, and CES 0-10 rating surveys + Rating-based follow-up questions

Data in Dixa
Feedback history presentation inside Dixa + Rating-based notifications and alarms to the right people through Dixa emails.

Dashboards
Follow-up/close the loop actions
Customer feedback dashboards and analytics

Ready to transform your customer experience?

Book a personalized demo to see Dixa in action.
Book a demo

The post nps.today appeared first on Dixa.

]]> Nicereply https://www.dixa.com/integrations/nicereply/ Fri, 23 Jul 2021 00:34:34 +0000 https://www.dixa.com/?post_type=integrations&p=1214807 The post Nicereply appeared first on Dixa.

]]>
Surveys

Nicereply

Measure customer satisfaction with Nicereply: the CSAT, CES & NPS survey tool built for Dixa.
Book a demo
Visit Nicereply
Dixa x Nicereply

Control the survey process & understand customer satisfaction

Measure what matters

Choose from CSAT, NPS, and CES using a rating scale that suits you, from stars to smileys.

Personalize surveys

Customize the look and feel of your surveys to give your customers the best experiences.

Pay for results only

Stop paying for surveys that were left unanswered. Instead, pay only for responses.

Link survey data to conversations

Where customer service meets customer feedback

In-signature surveys

Add surveys directly to agents’ signatures and avoid flooding customers with support emails.

Team performance

See the performance of different agents, teams, and departments to see where there is room for improvement.

Analytics & trends

Drill down for more insights with analytics featuring leaderboards, histo-grams, trend charts, and more.

Want to have more profitable conversations?

See how Dixa can transform your customer service.
Book a Demo

The post Nicereply appeared first on Dixa.

]]>