Seamless Quality Assurance Integrations I Dixa https://www.dixa.com/integration-category/quality-assurance/ Conversational customer service platform Mon, 25 Sep 2023 10:13:25 +0000 en-US hourly 1 Miuros https://www.dixa.com/integrations/miuros/ Mon, 06 Sep 2021 11:26:10 +0000 https://www.dixa.com/?post_type=integrations&p=1215269 The all-in-one suite for customer service data Miuros turns your data into actionable insights. Miuros Review An all-in-one QA platform to analyze and audit customer interactions. Miuros Insights With a series of flexible dashboards, managers are empowered to make fairer, data-driven decisions.

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Quality Assurance

Miuros

Miuros is an AI-powered analytics and quality assurance platform for international & scaling customer service teams.
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Miuros & Dixa

A complete customer service performance management platform

Drive performance with analytics

Leverage real-time customer service data to improve team performance.

Empower your agents to be their best

Identify and create coaching opportunities to help agents grow & develop.

Optimize your customer service operations

Detect emerging issues in processes and training & avoid small problems from turning into big headaches.

The all-in-one suite for customer service data

Miuros turns your data into actionable insights.

Miuros Review

An all-in-one QA platform to analyze and audit customer interactions.

Miuros Insights

With a series of flexible dashboards, managers are empowered to make fairer, data-driven decisions.
Visit Miuros

Where customer service meets customer feedback

Understand your performance

When Miuros meets Dixa, CS leaders can fully analyze and understand CS performance.

Deliver exceptional experiences

Use insights to boost the productivity and quality of your CS teams & increase customer loyalty.

Manage your team efficiently

Make better, faster decisions with centralized QA data & build trust with agents through feedback sharing and coaching.

Want to have more profitable conversations?

See how Dixa can transform your customer service.
Book a Demo

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]]> Klaus https://www.dixa.com/integrations/klaus/ Tue, 08 Sep 2020 14:23:36 +0000 https://www.dixa.com/?post_type=integrations&p=1337 The post Klaus appeared first on Dixa.

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Quality Assurance

Drive revenue through exceptional customer service

Integrate Dixa with Klaus for a scaled, automated customer support quality assurance process driven by AI.
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Automatically score and analyze 100% of your agents and conversations

AI-powered quality management

Use AI to pinpoint which parts of the customer experience are failing or where agents are falling short – then fix what isn’t working. Automate QA and achieve 100% coverage across agents, teams, BPOs, and languages

Spend less time on questionable results

Keep track of real-time KPIs and identify top and low-performers. Use AI to discover problematic cases to review. Get real-time insights on what to improve on the department, team, and individual level.

Drive agent development

Give agents access to peer reviews and feedback along with actionable metrics. Collaboratively reinforce knowledge through coaching sessions around specific examples and performance metrics.

Want to have more profitable conversations?

See how Dixa can transform your customer service.
Book a demo

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