eCommerce Integrations | Dixa https://www.dixa.com/integration-category/ecommerce/ Conversational customer service platform Thu, 23 Nov 2023 10:51:58 +0000 en-US hourly 1 Voyado https://www.dixa.com/integrations/voyado/ Thu, 23 Nov 2023 09:38:10 +0000 https://www.dixa.com/?post_type=integrations&p=1227678 The post Voyado appeared first on Dixa.

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Ecommerce

Voyado & Dixa

Voyado

Making brands easy to love. Grow your retail business every day. The easy way.
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Customer Insights and Loyalty

Gain deep customer insights for personalized experiences. Foster loyalty through tailored loyalty programs.

AI-Powered Marketing

Utilize advanced AI for predictive analytics and data-driven decisions. Optimize campaigns with powerful marketing tools and automation.

Unified Customer Data Management

Centralize and manage customer data seamlessly with a Customer Data Platform (CDP). Enhance product understanding and automate data enrichment for accurate profiles.

Unified experience with holistic customer insights

  • Integrate data from Voyado and Dixa for a comprehensive view, enabling targeted marketing and improved customer support.
  • Seamlessly merge Voyado’s loyalty and marketing with Dixa’s service for a cohesive and personalized customer journey.
  • Streamline interactions across channels, leveraging Voyado’s marketing and Dixa’s omnichannel support for quicker and more satisfying customer experiences.

 

Connect marketing initiatives with customer service seamlessly

  • Gain deep customer insights for personalized experiences. Foster loyalty through tailored loyalty programs.
  • Utilize combined data for insights, fostering data-driven decisions in marketing strategies and customer service enhancements.

Ready to transform your customer experience?

Book a personalized demo to see Dixa in action.
Book a demo

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]]> WooCommerce https://www.dixa.com/integrations/woocommerce/ Mon, 07 Sep 2020 12:25:00 +0000 https://www.dixa.com/?post_type=integrations&p=1209 The post WooCommerce appeared first on Dixa.

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]]> Custom Integration https://www.dixa.com/integrations/custom-integration/ Thu, 27 Aug 2020 14:57:39 +0000 https://www.dixa.com/?post_type=integrations&p=700 The post Custom Integration appeared first on Dixa.

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]]> Magento 1 + 2 https://www.dixa.com/integrations/magento/ Thu, 27 Aug 2020 14:17:07 +0000 https://www.dixa.com/?post_type=integrations&p=687 The post Magento 1 + 2 appeared first on Dixa.

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Ecommerce

Deliver flawless omnichannel support with Magento 1 + 2 and Dixa

Deliver unified customer support across voice, email, chat & messaging from one screen that runs in your browser.
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Set up integration

View ecommerce data in Dixa instantly

Tired of asking customers to repeat their order number or to hold while you dig for their tracking information?  View customer data from your Magento account in Dixa for easy access to the information you need to when responding to customers to save time and effort.

Magento data within Dixa

Personalize every single interaction

Know your customers from the moment they reach out based on their email or phone number and instantly gain context with complete conversation histories to deliver personalized experiences at scale.

Personalized customer service conversation

Build loyalty by delivering consistent omnichannel support

The number one reason customers take their business elsewhere is because of poor customer service. Grow a loyal customer base by unifying your customer service channels and empowering agents with the right data and tools to deliver faster, more efficient support experiences.

Unified customer service channels with Dixa

Utilize Magento data to route conversations

Route customers based on Magento data, such as the CLTV, to a specific agent or team best equipped to meet that specific customer’s needs.

How routing works in Dixa

Key features

Omnichannel support

Let customers reach you on any channel and funnel all customer inquiries to one platform to respond.

Customize to your needs

Gain full control over your setup without help from IT. Utilize integrations to create one of a kind customer journeys.

Exceptional CX

Provide customers with the very best support experiences by giving agents the right tools and data.

Everything you need in a single view

Conversation view within the Dixa interface

Thanks to Dixa, every agent we hired—either for a season or in a full-time role—was fully ramped up within a few weeks, and that’s very important for the business because seasonal agents are 30% more expensive.”

Roger Sandmeier Customer Service Manager at tink
Read customer story

We’ve built the allplants brand on our ability to delight our customers and build strong personal relationships with them. We chose Dixa because we needed a customer service platform that could keep pace with our growth as well as the evolving demands of our customers. So far, we’ve been delighted with the results.”

Felicity Bell Head of Delight at Allplants
Read customer story

We had an aspiration before Dixa to become a global #OneRapha team. To unlock that opportunity, we needed a platform that was within the same mindset around not having siloed ways of thinking and working. Dixa has provided us with this one-screen wonder.”

Rob Pierce Customer Operations Director at Rapha
Read customer story

Dixa is a partner rather than just a service provider, always encouraging us to be better. And, because the Dixa team is available to all levels of our team, everyone is empowered to get the support and solutions they need in the moment, which means we are always getting better.”

Harriet Treadwell Customer Love Director at Butternut Box
Read customer story

Want to have more profitable conversations?

See how Dixa can transform your customer service.
Book a demo

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]]> Shopify https://www.dixa.com/integrations/shopify/ Tue, 18 Aug 2020 20:27:19 +0000 https://www.dixa.com/?post_type=integrations&p=317 Shopify Empower your agents with rich customer data from Shopify. Update customer orders, issue refunds and cancellations, and deliver personalized support – all within Dixa. Everything you need, at your fingertips Access all relevant customer data in Dixa, avoiding time wasted switching between systems to check on a customer’s order status or history. Track, trace, […]

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E-Commerce

Shopify

Empower your agents with rich customer data from Shopify. Update customer orders, issue refunds and cancellations, and deliver personalized support – all within Dixa.

Book a demo

Everything you need, at your fingertips

Access all relevant customer data in Dixa, avoiding time wasted switching between systems to check on a customer’s order status or history. Track, trace, and account for all of your customer orders across multiple stores, all from a single platform. View real-time order information and respond in seconds when customers contact you.

Deliver personalized service at scale

Offer a personal touch regardless of your contact volume. Recognize your customers the second they reach out to you and automatically connect them with the agent best-suited to assisting them. Instantly display key information like recent orders, payment status, shipping details, contact information, and previous interactions, all while assisting customers from within one conversational view.

Solve customer issues faster

The number one reason customers take their business elsewhere is poor customer service. Know what’s stopping shoppers from making a purchase and perform quick actions on their order. Update customer information, cancel orders, and issue refunds, all without opening a new tab or window. By delivering fast, personalized, and friendly support, you create a stronger bond with your customers for increased loyalty.

Grow your profits with exceptional customer service

Intelligent Routing

Utilize skill-based routing to automatically connect customers with the right agent and improve First Contact Resolution and CSAT.

Customer Recognition

Instantly recognize your customers using their phone number or email address and gain important context to deliver personalized service.

Every channel, one view

Provide unified support across all channels—voice, email, live chat, social messaging, and more—from a single view.

Prioritize Queues

Offer agents conversation from queues with the highest priority first to better manage busy times and specific customer inquiries.

Collaborate

Utilize transfer features to tackle complex issues as a team using internal notes and side conversations – all within Dixa.

Scale with ease

Support your customers globally across multiple stores, products, and languages with just one customer service platform.

Deliver a seamless shopping experience

Give your customers a seamless shopping experience by integrating customer data from Shopify in a single place.

Want to have more profitable conversations?

See how Dixa can transform your customer service.
Book a demo

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