9 Best Practices to Boost Customer Service Performance and Keep Your Customers Happy

Chock-full of experience-driven insights from 8 customer service experts, this eBook by Plecto contains a compilation of 9 customer service best practices from some of the world’s leading companies – 
it’s what they’re doing now!
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If you’re a forward-thinking customer service leader who aspires to build a top-performing team, this guide will show you how to:

  • Use KPIs to build a performance-driven culture
  • Lower your team’s turnover
  • Drive performance with data transparency
  • Reduce churn and improve retention
  • Find the right balance between AI and human-driven customer service

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