Conversational Analytics

SentiSum

SentiSum automates support conversation tagging so you can better understand your customers and uncover actionable insights.
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SentiSum tags conversations with unparalleled accuracy and granularity

Automate workflows

With AI-based tags, you’re able to triage or prioritize inquiries based on their topic or sentiment. You’ll save time, improve the customer experience, and increase sales.

Extract insights

SentiSum’s dashboard makes support insights easy to understand and share across the company. You’ll be able to confidently inform CX improvements and product roadmaps with support conversation insights.

Get actionable insights at your fingertips.

Everyone in your company will find SentiSum easy-to-use.

You’ll make it simple for everyone across the company to collaborate on projects that really matter to the customer.

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Say goodbye to inaccurate, high-level conversation tags

Actionable team insights

Turn every customer conversation into actionable insight that feeds into product, website, operations and CX teams. Route and prioritise inquiries based on nuanced topics and subtopics.

Unique tailored modelling

SentiSum builds each customer a customised AI model. Your tailored model gets to the heart of issues impacting your customers, so root cause analysis is quick and easy. Catch new, trending and hidden issues.

One holistic view

SentiSum covers every contact channel. Whether it’s voice, email, chat, social media, CSAT, NPS, you’ll have one complete understanding of customer conversations and feedback.

Want to have more profitable conversations?

See how Dixa can transform your customer service.
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