Surveys

Nicereply

Measure customer satisfaction with Nicereply: the CSAT, CES & NPS survey tool built for Dixa.
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Control the survey process & understand customer satisfaction

Measure what matters

Choose from CSAT, NPS, and CES using a rating scale that suits you, from stars to smileys.

Personalize surveys

Customize the look and feel of your surveys to give your customers the best experiences.

Pay for results only

Stop paying for surveys that were left unanswered. Instead, pay only for responses.

Link survey data to conversations

Where customer service meets customer feedback

In-signature surveys

Add surveys directly to agents’ signatures and avoid flooding customers with support emails.

Team performance

See the performance of different agents, teams, and departments to see where there is room for improvement.

Analytics & trends

Drill down for more insights with analytics featuring leaderboards, histo-grams, trend charts, and more.

Want to have more profitable conversations?

See how Dixa can transform your customer service.
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